At PLYVAX.XYZ, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. This Return Policy outlines the terms and conditions under which returns can be made. Please read it carefully to ensure a smooth and hassle-free process.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must have been purchased directly from PLYVAX.XYZ.
  • The return request must be made within 30 days of the delivery date.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain products, such as customized or personalized items, may not be eligible for return unless they are defective or damaged.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Items marked as “Final Sale”

3. Return Process

Step 1: Initiate a Return Request

To initiate a return, contact our Customer Support team at admin@plyvax.xyz. Please provide the following details:

  • Your order number
  • The reason for the return
  • Photos or evidence of any defects or damages (if applicable)

Step 2: Approval and Instructions

Once your return request is reviewed and approved, you will receive instructions on how to return your item. This may include a return shipping label.

Step 3: Ship the Item

Pack the item securely in its original packaging and include all accessories, manuals, and documentation. Use the provided shipping label or send it to the address specified in the instructions.

Step 4: Receive Refund or Replacement

Once we receive and inspect the returned item, we will process your refund or replacement. Refunds will be issued to the original payment method within 5-10 business days.

4. Refunds

Refund Eligibility

Refunds are eligible under the following conditions:

  • The item is returned within the allowed timeframe.
  • The item is in its original condition, with no signs of wear or damage.
  • Any defects or damages are verified by our team.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items not in their original condition or missing parts
  • Returns initiated beyond the 30-day window (if approved)

Refund Method

Refunds will be issued to the original payment method used during purchase. If a gift card was used, the refund will be applied to the gift card.

5. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at admin@plyvax.xyz to start the process.

6. Shipping Costs

Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong or defective item), PLYVAX.XYZ will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping fees.

Original Shipping Costs

Original shipping costs are non-refundable unless the return is due to an error or defect.

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at admin@plyvax.xyz with photos and details. We will provide a replacement or refund at no additional cost.

8. Cancellations

Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return after receiving it.

9. International Returns

For international orders, customers are responsible for return shipping fees, duties, and taxes. Refunds will be processed for the product amount only.

10. Contact Us

If you have any questions or need assistance with your return, contact us:

  • Address: 2701 Utah Ave S, Seattle, WA 98134, Hoa Kỳ
    Phone: +12064679200
    Email: admin@plyvax.xyz

11. Additional Notes

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
  • Keep your return receipt until the refund or replacement is processed.

Thank you for choosing PLYVAX.XYZ. We are committed to ensuring a positive shopping experience and look forward to serving you again.